Entering the Casino and Playing |
Entering the Games |
| Q |
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I type in my password but the casino is not letting me in,
what do I do? |
| A |
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Please keep in mind that both the username and
password are case sensitive. Please make sure that you are entering your
password using the same capitalization as you did when creating it. If you
continue to experience difficulties, please contact our Customer Service
staff and be sure to include your nickname when sending us a message.
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| Q |
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I click on the game and it starts downloading, I thought I
already downloaded the casino, what do I do? |
| A |
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For your convenience we have made it possible for you to
download only the games you want to play. You will only download each game
once, the first time you play it. After this initial download the game
will be available instantly every time you enter the casino. |
Real Chips v. Free Chips |
| Q |
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I don't see the button to buy chips anywhere, where is it?
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| A |
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Please click on the game of your choice and type in your username and
password to enter. Once you are in the game, you will see the "Buy Chips"
button at the bottom of the screen on a blue bar. To purchase real money
chips, click on the "Buy Chips" button, select the denomination you wish
to purchase, select the amount, and proceed to choose your method of
payment. |
| Q |
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How do I play with free chips? |
| A |
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To play with the free Zero chips follow these instruction:
- Enter the game that you would like to play
- Pick up a green chip with a 0 on it
A message will pop up
reminding you that will be playing with free chips and all winnings and
losses will be in Zero chips only
- Click the "OK" button in the message to show that you've read it
- Pick up a green chip and play!
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Playing Off-Line |
| Q |
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How do I play Off-Line? |
| A |
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To play off-line you do not need to login using your username and
password. Instead, simply click on the "Play Off-Line" button in the
"Login" window. |
Switching Games |
| Q |
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Do I have to cash out each time I want to switch games or
leave the casino? |
| A |
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No, you do not have to cash out. If you wish to switch
from one game to another, all you need to do is click on the "Exit" button
in the game you are currently in and select another game from the menu on
the main casino floor. The chips will automatically follow you from game
to game. You are also welcome to leave the chips in your account and
simply exit the casino. The money will be there the next time you enter
the casino to play. |
Record of Transactions |
| Q |
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Where can I see how much I spent/won? |
| A |
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You can click on the "Record of Transactions" button on
the main casino floor to view a complete list of all your purchases, cash
outs, and daily balances. You can also request an e-mail copy of your
Record of Transactions. To request an e-mail copy of your Record of
Transactions, click on the "Contact Us" button and send us a message with
the following Subject Line: "username FULL STATEMENT". |
Inviting your Friends to play |
| Q |
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How do I invite my friends to play? |
| A |
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We have a special "Invite-a-Friend" feature that will allow you to send
the casino download file to your friends and receive a special gift if
they sign up and play! To send our casino to your friends follow these
steps:
- Go into any game and click on the "Invite-A-Friend" button on the
blue bar at the bottom of the screen
- Write a short message to your friend in the space provided
- Click Send to send the message directly to your friend
Once your
friend downloads the casino, becomes a player, and makes his initial
real money purchase, you will get a special Thank You gift of $5 just
for inviting your friend to play. |
Receiving Bonus Chips |
| Q |
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How can I get my bonus chips? |
| A |
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The $30 promotional gift will be automatically added on to your
First real money purchase. To make your initial purchase and
receive a gift, please follow these instructions:
- Enter the game that you would like to play
- Click on the "Buy Chips" button on the blue bar at the bottom of the
screen
- Select the amount you wish to purchase
- Select your preferred method of payment
- Follow the instructions under you preferred method of payment to
make your initial purchase of chips
- Once your purchase is approved and chips are credited to your
account you will see the $30 gift added to whatever amount you
purchased.
Note: If you do not see the blue bar, please make sure that your
computer screen resolution is set to at least 800 by 600.
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